Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.

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Any deviation from the set parameters will have an effect on the total productivity of an agent.

The Tek-Tips staff will check this out and take appropriate action. By joining you are opting in to receive e-mail. Thank you for helping keep Tek-Tips Forums free from inappropriate posts. For the release of IP Office R6, Customer Call Reporter now provides a browser based wallboard that can be used in businesses who want to display key statistics in a group area, such as on an LCD television screen.

Default setting is off.

Avaya IP Office CCC/CCR

That will reduce the time it takes to install and configure an Advanced Edition system as most templates are exactly the same from one Supervisor to the other. Coaching intrusion and Whisper page cannot be done on an idle user. Presented Call statistics are available for system, queues and agents. Join your peers on the Internet’s largest technical computer professional community.


Retrieve information the same io voicemail messages are replayed.

IP Office CCR

Advanced Edition helps businesses take customer service to a higher level: To finalize the copying, the “OK” button must be pressed. It does not include direct calls to agents. This has now been made easy with the help of Avaya CCR customer call reporter. Look in the SQL and see if there is an Administrator.

Avaya IP Office R9.1 does NOT Support Customer Call Reporter CCR

Fixed by refresh a couple, and had to move to another server on another occassion. I ccf get to choose my IPO, my username or anything during setup. Jamie Green Football is not a matter of life and death-It is far more important!!!! This address can be changed by after logging in by going to the System Settings tab.

Avaya CCR | IP Office Customer Call Recording

I was getting the same thing. For example, assume that a call center supervisor is responsible for the following hunt groups in IP Office; Computer SalesMonitor SalesWarranty Serviceand non-Warranty service.

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You can then change it through the system settings after logging in as administrator. Calls can be easily and securely retrieved from any PC.

When an agent knows that no callers are waiting in queue, he or she can spend more time with customers building relationships, generating more revenue, and enhancing overall customer satisfaction and loyalty. Contact Telefonix Offixe Telefonix?

Customized, automated self-help menus allow customers to place or changes orders, chieck status of shipments and more! If you have an unusual requirement, talk to us! Customizable Reports — Customer Service Supervisor offers easily customized reports to display specific information that is most relevant to the business: Register now while it’s still free! Advanced call recording archival and retrieval — Call recording can positively impact customer service and revenue.

That’s why we’re here – to help you. The following parameter settings are available for Agent Productivity avsya calculation: And then i just end up at the login page. Just out of interest. Similarly, if 30 minutes grouping is selected, then call records will get avayq minute increments.