Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering. Karen Holtzblatt, Hugh Beyer, A tool supporting capture and analysis of field research data using the contextual design methodology, CHI ‘ The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.

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This immersion in the data for an extended period of time helps teams see the broad scope of a problem quickly and encourages a paradigm shift of thought rather than assimilation of ideas.

Contextual Design | The Encyclopedia of Human-Computer Interaction, 2nd Ed.

Looks like they converted an early draft rather than something that’d been copy-edited. The challenge they were set was to develop a system for first-generation college students who may be under-resourced, ethnically diverse, and at times, at-risk.

Their use is becoming more widespread, though with mixed success. These initial parts are aimed at creating a structured representation of the users’ work practice that is actionable for design. Contextual Design then explains the desiggn steps required to build systems using this method, including building models for flow, sequence, and artifacts, and establishing the cultural and the physical environments for a system.

Showing of 17 reviews. Beyond Human Computer Interaction. Contextual Design is a structured, well-defined user-centered design process that provides methods holgzblatt collect data about users in the field, interpret and consolidate that data in a structured way, use the data to create and prototype product and service concepts, and iteratively test and refine those concepts with users.

Later we’ll describe the second phase in the holtzbllatt, which is aimed at working out the details of the design concepts developed in the first half of the process by way of iterative prototyping with users. See all 17 reviews. You need this book.


Contextual design – Wikipedia

Instructional Design in the Real World: Languages Suomi Edit links. The use of paper prototypes is described in many resources, including Carolyn Snyder’s book on the subject Snyder For example, there are obviously work practices associated with business pursuits like office work, but there are also “work practices” associated with life events such as making purchases as a consumer, holtzblart an automobile, playing music and even watching television.

This is refreshing to hear because although technology has always been transformative, there was a slight naivety to it in the past: Universal Methods of Design: These holtzblxtt are shipped from and sold by different sellers. No writing functional specifications, user interface specifications, or architectures. After completing the wall, participants “walk” the affinity diagram to stimulate new ideas and identify any remaining issues or holes in data.

The thinking behind Contextual Design’s iterative prototyping evolved in conjunction with, and influenced, the development of participatory design techniques in the ‘s and ‘s Schuler and Namioka It reveals the formal and informal workgroups and communication patterns critical to doing the work. Retrieved 4 November from [URL to be defined – in press]. The Flow Model captures communication and coordination between people to accomplish work. Most methodologies define a series of stages, holtzbatt with deliverables and milestones.

Pages with related products. These are not cesign question and answer interviews.

Retrieved from ” https: Customer-focused design data in a large, multi-site organization. Together, designer and user would modify the prototype in the moment to eliminate problems and add needed function. The Contextual Design CD process encourages holistic, systemic design — looking at the whole user work and life context and responding with an integrated cohtextual that broadly supports user activities.


It shows each part of the system, how it supports the user’s work, exactly what function is available in that part, and how the user gets to and from other parts of the system. The Noltzblatt Environment Design shows each part of the system, how it supports the user’s work, exactly what function is available in that part, and how the user gets to and from other contextuual of the system – without tying this structure to any particular user interface. An interpretation contrxtual lets everyone on the team bring their unique perspective to the data, sharing design, marketing, and business implications.

SchwaberKen and BeedleMike The User Environment Design shows the structure of the system as experienced by the user.

Contextual design

Contextual inquiry is a field data collection technique used to capture detailed information hiltzblatt how users of a product interact with the product in their normal work environment. The visioning team starts by reviewing the data to identify key issues and opportunities. The authors do a good job of starting at a higher level, then going into more detail in following chapters. The Contextual Design vision provides a high-level coherent direction; the storyboards provide coherence of task; the User Environment Design ensures structural coherence across the system.

Toward a Customer-Centered Development Process. Holtblatt Actionable Analytics for the Web. The structure that Contextual Design offers design teams helps bring some amount of control to this activity.