Switchvox Extension Owner User Guide. 3. Contents. 1 Overview 8. 2 Setup 9. My Account 9. Voicemail and Web Suite Password 9. Language Setting This article is the guide to all Switchvox articles. Switchvox Appliance E-Series Quick Setup Guide Switchvox Extension User Documentation (/Main). Digium IP Phone User Guide provides info about the setup and use of Digium IP phones when a Digium Configuration Server is not in use.

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A secondary rule could direct calls to voicemail or your mobile phone after a specified number of rings. Once you’ve established how many lines and phones you’ll need, you’ll configure your extensions and call routing policies through the admin console.

It would be nice to have that same mobile app act as a desktop softphone, especially if you don’t like to dial from the desk phone. User settings let you determine whether call handling goes through the PBX or your own cellular service.

Those who manjal the flexibility of manyal calls routed to alternate locations either internally at another extension or externally such as their homes or mobile phones can use the Converged Phones feature.

The admin console has reporting tools that offer a simple way to create reports based on phones, call queues, IVRsproviders, and direct inward dial DID numbers. These reporting screens provide information such as the number of incoming and outgoing calls, talk-time durations, call times, and other metrics.

Asterisk, Digium’s parent company, is the sponsor of its namesake open-source UCC framework for developers and the platform that supports both the Switchvox on-premises and cloud PBX services.

Those cloud PBX providers, among others, promote that they don’t lock customers into their own hardware as did traditional PBX suppliers, who were notorious for locking their customers into their proprietary systems.

The admin console also divium quite a few other tools for businesses that want to embed specific apps into the phone. It also includes a guest chat web app that lets a presenter send a link to participants, and they can chat and have a simple video conference with screen sharing.

RingCentral Office for Business. It’s usdr easy to access voice messages and pull up and vigium contracts. Call controls and preferences for users and the admin console are all web-based via dedicated URLs with a username. PCMag reviews products independentlybut we may earn swichvox commissions from buying links on this page. The Switchvox user portal is straightforward. Company offers its own phones designed for integration with the service.


Unless it shows an upload speed of less than 3 Mbps, latency of more than ms, and jitter of more than 50ms, you’re set to go. Overall, Digium Switchvox offers a solid set of features that are suited to business users with a variety of requirements. To help, the company or the partner with whom you’re working will provide this configuration service as well.

Likewise, the Salesforce UI lets users dial calls from its customer relationship management CRM contact manul and track the call.

Just choose the Conference icon and you can dial in multiple parties. This might be enough information for some customers, but for those who need more detail, it could be a deal breaker.

Admins can create straight reports or build charts directly in Digium’s UI and output them either to Microsoft Excel or as XML files for easier integration into custom or third-party dashboards. The phones plug into any broadband connection that has reliable bandwidth and a standard RJ port digkum an Ethernet switch. When creating your Call Rules, you could, for useg, create a rule that will decline all queue calls while directing all direct calls to voicemail if you’re in do-not-disturb mode.

Digium has an online tool to test each location, which takes a minute or two. The service and features performed well during our tests, but it would be nice to have a better picture of their network backbone.

Digium Switchvox Review & Rating |

The package is quite suitable if you like their phones, which are all sturdy devices. Instead of offering their own equipment, these providers offer various menus of systems from Cisco, Panasonic, Polycom, and Yealink, among others. The platform already has a connector for Microsoft Outlook and Salesforce apps. But many business buyers, especially those with limited IT staffs, are quite content with the one-stop-shop approach of buying phone sets tied to one service.

When asked how many data centers it runs or whether it runs in a public cloud environment or dedicated hosting facilities, the company replied that it doesn’t disclose this information, including whether or manuwl it’s geo-redundant, switchvo is a fairly basic requirement for IT people interested in making sure their phone service stay reliable.

It would be nice if Digium had a wider choice of phones as well, though the four it does offer—the D60, D62, D65, and D80—are all high-quality hardware with bright color displays.


It also has an embedded dialer, which lets you dial from the desktop, though, if you use Outlook, then you can dial from a contact there as well.

While those are the only connectors Digium currently offers, customers can link other apps, including their own custom software using the Digium application programing interface APIwhich lets developers build apps in JavaScript. Organizations can have combined billing but the two can’t be used in a true hybrid environment, which is more a function of its different infrastructures than of the software and the phones. Company doesn’t reveal network backbone information.

Digium Switchvox

The latter issue can be addressed by pulling up the Switchboard tool mentioned earlier. Other tools include management of company contacts, rapid dial list, and a tool to develop apps for the Digium phones. If you have misgivings about using a cloud PBX service bundled with the provider’s phones, or you simply don’t like the models Digium offers, then this service might not be the best option for your company.

Digium acknowledges this but maintains, not surprisingly, that customers will get the best calling experience and ease of use by using its phones. The Call Rules tool also lets you create call-blocking preferences and message prompts.

At the high-end, the D80 Figure 2 is driven by a 7-inch, touch-screen display, and embedded menu options that can render visualizations of voicemail, presence, contacts, and call handling capabilities.

Digium isn’t purely a cloud PBX provider. Digium also has a widget tool to create custom layouts in a feature called Switchboard, which is suited for those who need to manage call queues or users who handle numerous incoming calls and want to create customized views.

That’s further complicated by the company’s r eticence to share too much about its cloud PBX infrastructure. The 50 Best iPad Games. The admin console is divided into four sections: Setting up user extensions is typically among the first steps where you can create extensions, modify them, or import them from other systems.

Setting up basic conference calls from the phone sets or mobile clients is also straightforward.

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