GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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CS1 French-language sources fr Wikipedia articles with possible conflicts of interest from June Articles containing French-language text. Investigating the Process of Gathering Inventory Data. It’s extendable through plugins. Note that the actual name of the file will change depending upon what version of GLPI you have downloaded — be sure to use the correct file name.

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The interface allows two kinds of searching mechanisms: For instance you can do Non-IT inventory cars, rooms, you name it Cons: The solution is able to build an inventory of all the organization’s assets and to manage administrative and financial tasks. Share Facebook Email Twitter Reddit. Diagnosing uncommon pitfalls—asking for help. GLPi is your choice. In the free version you have extensive functionalities and in the paid version the support is very efficient when it tlpi to configuring your IT infrastructure based on helpdewk best ITIL practices.

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GLPi Reviews and Pricing –

Write a review Propose a solution. GLPI has the following features. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages Overall: For instance you can do Non-IT inventory cars, rooms, you name it. Please grade the solution on the below criteria and leave an evaluation comment in the text box.

Using GLPI to track and manage inventory assets.

Are you sure you would like to use one of your credits tokens to purchase this title? Inventorying requirements in the real world.

GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. GLPi features a web-based interface that enables you to build your own database: An excellent incident manager, software control and inventory management!

Deploying agents on mobile devices. SinceGLPI has been developed through more than 80 versions. Rating and details – Please fill out all the the notes. Please fill out the following fields to share the details of your proposed solution Step 1: Servicedesk and Inventory anyone? Setting up prerequisite software on Linux flavors. We work with the hflpdesk and offer it to our clients. If you still want a help documentation, helpdes, suggest gpli to read the Official wiki page.

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Changing chmod must be execute as sudo: Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. There are lots of criteria and parameters based on which the results are queried.

We have been working with GLPI heppdesk 8 years. Deploying agents on Linux operating systems.

Please fill out the following fields to share the details of your proposed solution. Learn More Got it!

How to install GLPI(Helpdesk and asset Management Software)

I can take the control of my requirements and incidents. Fortunately you can contact a Teclib’ partner and they helpdesl support, migrate or enhance the application regarding your needs. So, you can have your questions and needs solved or not. It also allows you to create an inventory of equipment for your company computer, software, printers… and checkout reservations for that equipment. At the Helpdesk section, we can add tickets.