Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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Diversity management is very important for every organization similarly in case of Cityside financial services it is especially important to manage diversity to remain glued to the existing base of consumers as well as growing the clientele base.

Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

The inclusion of African- American target market was due to various reasons. It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational and functional aspect.

Once refreshed go through the case solution again – improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations.

HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

Managing Diversity at Cityside Financial Services

Transformation for Environmental Sustainability Understanding Creativity: Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

The women were adept at reading interpersonal dynamics and managing their own reactions; crafting their identities; and transforming obstacles ffinancial opportunities. Step 9 – Take a Break Once you finished the case study implementation framework.

Ely Why have women failed to achieve parity with men in the workplace? Send your data or let us do the research. This is particularly witnessed as the racial background was the key factor in bringing diversity to the organization. Once you have developed multipronged approach and work out various suggestions based on the strategic tools. It was important after the bank was purchased by racially diverse group to provide its services to racially divesrity groups of customers as the predominant white market has been relocated and present challenge for bank management remain rooted to the locality whereas serving its customers.

For example you can recommend a low cost strategy but the company core competency is design differentiation.

To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an aggressive affirmative action hiring program. The problem for Ron Wilkins to rectify was to formalize a strategy that divegsity dissolve the racial differences along with providing services to the customer base without disrupting the operations and management of the bank.


These remain the true competitive advantage which cannot be replicated by any of other player in the market. The misaligned goals and wt of clarity in reaching objectives as well as stereotypical connotation have resulted in intensifying the competition prevailing in the organization. The chapter concludes with methodological and substantive recommendations for future research on discrimination and its remedies in organizations.

Servies leads to unstructured learning process resulting in missed details and at worse wrong conclusions. Focus servicse the following – Zero down on the central problem and two to five related problems in the case study. These had intensified the competition amongst both the units. Servicees diversity calls for moral and ethical standards set across the organization in order to maintain a uniform position for all the employees KENSICKI, SWOT analysis is a strategic tool to map out the strengths, weakness, opportunities and threats that a firm is facing.

These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment. Time line also provides an insight into the progressive challenges the company is citysice in the case study. Managing Diversity at Cityside Financial Services. These women thrived, they found, because of three characteristics that are key to resilience: This chapter reviews research on how these biases manifest themselves in the core processes of organizations—that is, how people are hired, compensated, developed, and evaluated—all of which fibancial aspects of organizational life that tend to privilege some groups over others.

You can do business case study analysis by following Fern Fort University step by step instructions.

So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Managing Diversity at Cityside Financial Services case study solution. Refine the central problem the protagonist is facing in the case and how it relates to the HBR fundamentals on the topic. Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development.

This led the bank to diversify its working population in an effort to target these consumers based on similar racial background. It include using the analysis to answer the company’s vision, mission and key objectivesand how your suggestions will take the company to next level in achieving those goals.

The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. You have to recommend business unit level recommendations. Firstly, they constituted majority of the population of the neighborhood and due to mid-sized bank Cityside could not afford to miss the opportunity of serving to a potentially lucrative target market backed with strong financial conditions.


Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. Due to the lack of goal visibility and objectives, the discrimination prevailing in the organizational culture also accounts for the dissonance that it created in the external This gets against the moral and ethical grounds therefore the classification to serve the specific set of consumers is a flawed managerial process to begin with.

Focus on the following.

Once you finished the case study implementation framework. This created a sense of community and satisfaction which led to the inclusion of African-American in retail deposits by majority as they handled the local neighborhood consumers whereas; the majority of white diversith was present in external deposits looking after white clientele present in different geographical locations with higher money deposits.

You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization. The authors studied the careers of the roughly 2, alumni of African descent who have graduated from Harvard Business School since its founding, focusing on the 67 African-American women who have attained top positions in corporations or professional services firms.

In formulating the strategy various other mechanisms needs to be acknowledged beforehand; this will aid in presenting the most desirable strategy to the management. When we citysidr writing case study solution we often have details on our screen as well as in our head.

Business case study paragraph by paragraph mapping financil help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information. Beyond personal strengths, the authors say, another factor was critical: Financiial resulted in losing the core object of hiring minorities based on diversity and hence calls for immediate action. This led to form two sales units that were focusing on differential set of customer segments. The organization inducted minorities due to the matching needs of their target market however; the approach remained a discriminated process xt the workforce was equipped with sole purpose to mirror the racial background without keeping the regard of dissonance that may occur later on in the managerial processes.

The white and black discrimination in both the units led to emerge the notion that black employees of the retail unit lacked the instrumental value they bring to the organization and hence rank lower than their white counterparts.

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